Terms & Conditions

Placing your Order

We believe in making your experience with Katy Miles Art as straight forward as possible. All orders can be processed directly though this web site or please feel free to place your order by email through orders@katymilesart.co.uk  For written enquiries, our address is:

Katy Miles Art
Greyfriars
Southam Lane
Southam
Cheltenham
Gloucestershire GL52 3NY

Delivery

Your order will be delivered to the address given at the time of the order. You will be given the option during checkout of entering a different delivery address if required. We aim to deliver the majority of our products in the UK between 7 to 10 working days. For the rest of the World, we aim to deliver within 14-20 working days. If you have a specific date you need your art for, please do email or contact us and we will do our very best to get this to you in time. Please remember that Katy, personally, hand paints all your orders, if there is any reason for a longer dispatch time, you will be contacted immediately.

Our postage cost is a fixed cost of £5.00 for all orders placed under £75.00 in the UK, over this you pay nothing, this is a little thank you the delivery costs are on us. For Europe our postage costs are £9.00 and for the Rest of the Word they are £11.00. If you would like to guarantee your order to get to you by a specific date, please contact us and we can arrange this for you and inform you of the additional costs for this, depending on what is ordered and where it is going.

Customer Satisfaction Guarantee

We sincerely hope that you are delighted with your purchase. If however any items do not meet your expectations, please contact us by email immediately (within 24hours of receiving your art) and we will do our best to rectify the situation. We can only accept returns on products that are not personalised, and we will be happy to give a full refund if your un-personalised product is not to your satisfaction. PLEASE CHECK WHEN ENTERING INFORMATION ON PERSONALISED PRODUCTS CAREFULLY. Personalised items can only be returned if they are faulty or an error has occurred on our behalf.

Any refund agreed by Katy Miles Art will be given in the form of the original method of payment. If agreed by us the address for returning items is: Katy Miles Art Greyfriars, Southam Lane, Cheltenham, Gloucestershire GL52 3NY. Refunds will not be issued until goods are received back with us in a resalable condition. Customers are advised to obtain a Royal Mail tracking number on the returned goods. We cannot be held responsible for lost or stolen parcels and strongly recommend that you obtain suitable proof of posting when returning your order.

Please notify us within 24 hours of placing your order if you would like to cancel your order. Due to the nature how we work, Katy will have started to paint your order after this time. These Terms & Conditions are in addition to your statutory rights as a consumer, which remain unaffected.

Product Details and Availability

Please note that photographs are for representational purposes only and are not necessarily to scale, please check dimensions and details thoroughly. Also with personalised art the details may vary slightly, they can vary in design and look, these pictures are a general idea of the look and feel of the art. The colours and content may vary slightly from the images shown because you will receive a hand painted piece, which adds to the joy of art.

All items are offered subject to availability at time of ordering. We endeavor to have all our art available permanently. However as our art is handmade and made to order, occasionally some maybe unavailable or have longer lead times. If so Katy Miles Art will inform you immediately of any delays or subsequent unavailability.

Privacy

Any information that you enter when ordering, will only be used by Katy Miles Art, we will store your details for our own use and nothing other than to process your order. When you place your order you give permission for your email address to be stored in our mailing database, which is a third party organisation called Mail Chimp. This database will allow us to send you newsletter emails from time to time to offer promotions and updates about Katy Miles Art. You have the right to unsubscribe at any time by simply emailing us at hello@katymilesart.com with the words UNSUBSCRIBE ME. We respect your privacy so please refer to our Privacy Policy.

Liability

Katy Miles Art will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, all postal strikes, lock-outs and other industrial disputes, any breakdown of systems, failures or sub-contactor transport or network access, flood, fire, explosion or accident.

PLEASE NOTE: All items sold by Katy Miles Art are NOT TOYS and are for decorative purposes ONLY.

Cookies

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening if you wish. The information collected in this way can be used to identify you unless you modify your browser settings.

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in our literature and websites shall remain at all times vested in Katy Miles Art. You are permitted to use this material only as expressly authorised by us.

You acknowledge and agree that the material and content contained within the website is made available for persons non-commercial use only and you may (if necessary to make a purchase on the website) download such material and content to show others. Any other use of the material and content of the website is strictly prohibited (unless permission has been granted).

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Severance

If any term of provision of these terms and conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these terms and conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.